TERMS AND CONDITIONS
1. Definitions
For the purposes of this document, the following terms shall have the meanings set out below:
1.1 Website – The official online presence of Collection Valor, accessible at [www.collectionvalor.com], including all pages, sections, subdomains, interactive features, multimedia content, databases, and any services offered therein.
1.2 User – Any natural or legal person who accesses, browses, views, interacts with, or uses the Website in any way, regardless of purpose.
1.3 Company – João Bordalo – Mediação Imobiliária, Lda., VAT No. 507 774 713, AMI 627, headquartered at Rua Tomás Ribeiro, 109 – 1º, 1050-226 Lisbon, Portugal, operating under the registered trademark “Collection Valor.”
1.4 Content – All texts, graphics, logos, trademarks, trade names, photographs, videos, audio, software, code, databases, designs, files, and any other elements or materials available on the Website.
1.5 Services – All consultancy, brokerage, promotion, and management activities related to real estate investments, as well as any complementary, informational, or transactional services provided by the Company.
2. Purpose
These Terms and Conditions govern:
(a) Access to and use of the Website by any User;
(b) The manner in which the Content is provided and protected;
(c) The responsibilities and limitations of both the Company and the User;
(d) The legal framework applicable to the use of the Website.
3. Acceptance
Accessing or using the Website constitutes full, unconditional acceptance of these Terms and Conditions. If you do not agree, you must refrain from using the Website and any services offered therein.
4. Permitted Use and User Obligations
The User agrees to:
Use the Website in compliance with applicable laws, moral standards, public order, and these Terms and Conditions;
Avoid actions that could compromise the security, integrity, or functioning of the Website;
Refrain from reproducing, duplicating, copying, selling, reselling, or exploiting any part of the Website or its Content for commercial purposes without the express written consent of the Company.
Prohibited actions include, but are not limited to:
Introducing, spreading, or installing viruses, malware, spyware, or any other malicious code or program;
Accessing or attempting to access restricted areas of the Website without authorization;
Modifying, damaging, or deleting information or Content made available;
Reverse engineering, decompiling, or attempting to extract the Website’s source code or any part thereof.
5. Availability and Modifications
Collection Valor does not guarantee uninterrupted, error-free operation of the Website or that it will always be available.
The Company may suspend, limit, or terminate access to the Website at any time for maintenance, updates, security, technical failures, force majeure, or unforeseen circumstances.
The User acknowledges that Website access may be affected by external factors, such as internet connectivity, device configuration, and software updates.
6. Intellectual Property
6.1 All Content is protected by copyright, related rights, industrial property rights, design rights, database rights, and other exclusive rights.
6.2 Use, reproduction, adaptation, translation, distribution, or public communication of the Content without written authorization from the Company is strictly prohibited.
6.3 Trademarks, logos, trade names, and distinctive signs displayed on the Website are owned by the Company or its third-party licensors and are protected under national and international law.
6.4 Copyright:
Economic rights: João Bordalo – Mediação Imobiliária, Lda.
Moral rights and authorship of design and work: Carla Madureira, in accordance with the Portuguese Copyright and Related Rights Code.
7. Limitation of Liability
The Company shall not be liable for any damages resulting from:
(a) Interruptions, delays, errors, or malfunctions in the operation of the Website;
(b) Use of the Website for purposes other than those permitted by these Terms and Conditions;
(c) Security breaches caused by third parties;
(d) The presence of viruses or other harmful elements in the Website’s Content.
8. Links to Third Parties
The Website may contain links to third-party websites. Collection Valor does not control, recommend, support, or endorse the content of these websites and is not responsible for their availability, accuracy, or security.
9. Personal Data Protection
The processing of personal data collected through the Website is governed by the Privacy Policy of Collection Valor, which is an integral part of these Terms and Conditions.
10. Applicable Law
These Terms and Conditions are governed by the laws of Portugal, without prejudice to the application of mandatory rules from other jurisdictions that may be applicable.
11. Updates to the Terms
The Company reserves the right to modify these Terms and Conditions at any time. The updated version will be published on the Website and will take effect upon publication.
12. Contact
For any questions or communications regarding these Terms and Conditions, Users may contact the Company via:
Email: contacto@collectionvalor.com
Telephone: (+351) 213 469 023 (Lisbon) | (+351) 214 663 437 (Estoril)
13. Severability
If any provision of these Terms is deemed invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
14. Entire Agreement
These Terms and Conditions constitute the entire agreement between the Company and the User regarding the use of the Website, superseding any prior agreements or communications.
15. Governing Law and International Dispute Resolution
These Terms and Conditions are governed by Portuguese law, without prejudice to the application of mandatory provisions from other legal systems that may be applicable.
Any dispute arising from the interpretation or execution of these Terms shall be submitted to the exclusive jurisdiction of the courts of the District of Lisbon, Portugal, with express waiver of any other jurisdiction, without prejudice to mandatory provisions of law or applicable international instruments.
When the dispute involves users or entities established outside Portugal, international conventions or cross-border resolution mechanisms may apply, provided that such has been expressly agreed in writing in advance.
16. Prohibition of Automated Data Collection (Scraping)
The use of systems, robots, bots, crawlers, scrapers, algorithms, programs, or any other automated or manual processes for the purpose of accessing, extracting, copying, indexing, collecting, or reusing, in whole or in part, any Content or data available on the Website, including contact details, texts, images, databases, and code, is strictly prohibited.
Violation of this clause entitles the Company to take all appropriate legal and extrajudicial measures, including reporting to competent authorities and claiming compensation for all damages caused.
PRIVACY POLICY
1. Introduction
João Bordalo – Mediação Imobiliária, Lda., VAT No. 507 774 713, AMI 6275, with registered office at Rua Tomás Ribeiro 109-1º, 1050-226 Lisbon, Portugal, operating under the trademark Collection Valor (“Collection Valor”, “we” or “our”), is committed to protecting the privacy of its clients, partners, visitors, and users of the Website [www.collectionvalor.com].
This Policy explains:
Which personal data we collect;
How and for what purposes we use it;
What your rights are;
How we ensure the security of the information.
By using our Website or our services, the User accepts the collection and use of their information under the terms described herein.
2. Legal Framework
The processing of personal data carried out by Collection Valor fully complies with:
Regulation (EU) 2016/679 – General Data Protection Regulation (“GDPR”);
Law No. 58/2019, of August 8 – Implementation of the GDPR in Portugal;
Other applicable national legal provisions, including legislation on electronic communications and consumer protection.
3. Key Concepts
For the purposes of this Policy:
Personal Data: any information relating to an identified or identifiable natural person;
Data Subject: the natural person to whom the personal data relates;
Processing: any operation or set of operations performed on personal data, whether or not by automated means;
Data Controller: the entity that determines the purposes and means of processing personal data;
Processor: the entity that processes personal data on behalf of the Data Controller.
4. Data Controller
João Bordalo – Mediação Imobiliária, Lda.
VAT No. 507 774 713 | AMI 6275
Rua Tomás Ribeiro, 109-1, 1050-226 Lisbon, Portugal
Email: contacto@collectionvalor.com
Telephone: (+351) 213 469 023 (Lisbon) | (+351) 214 663 437 (Estoril)
5. Personal Data Collected
We may collect the following categories of data:
Identification: name, company, position;
Contact: email address, telephone, postal address;
Transaction data: history of interactions, information requests, executed contracts;
Technical data: IP address, browser type, language, operating system, date and time of access, cookies and similar technologies;
Marketing data: communication preferences, records of email openings, and interactions with campaigns.
6. Methods of Collection
Data may be collected:
Directly from the Data Subject (forms, emails, calls, in-person meetings);
Automatically, through the Website and cookies;
From public sources or business partners, always in compliance with the law.
7. Purposes and Legal Bases
Purpose Legal Basis
Contact management and responding to information requests Pre-contractual steps
Service provision and execution of contracts Contract performance
Compliance with legal obligations (e.g., tax, regulatory, AML) Legal obligation
Marketing and sending communications Consent
Website improvement and user experience Legitimate interest
Dispute management and debt recovery Legitimate interest
8. Data Retention
Data is retained only for the period necessary for the purposes for which it was collected or for the period required by law. After this period, it will be securely deleted or anonymised.
9. Sharing and Processors
We may share personal data with:
Service providers (e.g., data hosting, technical support, marketing) acting as processors, bound by confidentiality and security obligations;
Regulatory bodies or judicial authorities, when legally required;
Business partners, only with the Data Subject’s prior consent.
We do not sell or trade personal data to third parties.
10. International Transfers
If data is transferred outside the European Economic Area, we will ensure that the destination country provides an adequate level of protection or that appropriate safeguards are in place (e.g., European Commission standard contractual clauses).
11. Rights of the Data Subject
The Data Subject may, at any time:
Request access to their data;
Request rectification of inaccurate data;
Request erasure (“right to be forgotten”);
Request restriction of processing;
Object to processing based on legitimate interest;
Request data portability;
Withdraw consent (where applicable) without affecting the lawfulness of processing carried out before withdrawal.
Requests must be sent to contacto@collectionvalor.com.
12. Security
We implement appropriate technical, administrative, and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, and destruction.
13. Cookies
The use of cookies is governed by our Cookies Policy, available on the Website, which explains what they are, which ones we use, what they are for, and how you can manage them.
14. Changes to the Policy
We may update this Policy at any time. The latest version will always be available on the Website, with the revision date indicated.
15. Contacts and Complaints
For questions about this Policy or the processing of personal data, please contact us at contacto@collectionvalor.com.
The Data Subject also has the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD) – www.cnpd.pt.
COOKIES POLICY
1. Introduction
This Cookies Policy explains how João Bordalo – Mediação Imobiliária, Lda., VAT No. 507 774 713, AMI 627, operating under the trademark Collection Valor (“Collection Valor,” “we,” or “our”), uses cookies and similar technologies on the Website [www.collectionvalor.com].
The aim is to provide clear and transparent information about what cookies are, how and why we use them, and how the User can manage them.
This Policy fully complies with:
Regulation (EU) 2016/679 – General Data Protection Regulation (GDPR);
Law No. 58/2019, of 8 August – GDPR Implementation Law in Portugal;
Law No. 41/2004, of 18 August – Electronic Communications Law, as amended by Law No. 46/2012.
2. What are Cookies
Cookies are small text files stored on the User’s device (computer, tablet, smartphone) when visiting a website.
These files allow the website to remember information about the User’s visit, such as preferred language, settings, and other preferences, to provide a more efficient and personalised browsing experience.
3. Types of Cookies Used
The Collection Valor Website may use the following categories of cookies:
3.1. Strictly Necessary Cookies
Function: Ensure the basic functioning of the Website.
Examples: session authentication, form management, essential preferences.
Legal Basis: Legitimate interest.
Note: Cannot be disabled via the preferences panel.
3.2. Functional Cookies
Function: Remember User preferences such as language, location, or display settings.
Examples: layout preferences, language.
Legal Basis: User consent.
3.3. Analytical Cookies
Function: Collect information on how the Website is used to improve performance and content.
Examples: Google Analytics, Matomo.
Data collected: pages visited, time spent on the site, clicks.
Legal Basis: User consent.
3.4. Marketing or Advertising Cookies
Function: Deliver relevant advertising and measure the effectiveness of advertising campaigns.
Examples: Facebook Pixel, Google Ads.
Data collected: browsing history, interactions with ads.
Legal Basis: User consent.
3.5. Third-Party Cookies
Function: Enable third-party functionalities on the Website.
Examples: embedded YouTube videos, Google Maps, social media buttons.
Legal Basis: User consent.
4. Purpose of Cookies
We use cookies to:
Ensure the secure and efficient operation of the Website;
Save browsing preferences;
Obtain statistical data on Website usage;
Improve performance and User experience;
Deliver relevant content and advertisements.
5. Managing Cookies
The User may, at any time, configure their cookie preferences via:
The cookie preferences panel available on the Website (if implemented);
Browser settings, which allow blocking or deleting cookies.
Useful links for managing cookies in major browsers:
Google Chrome: For more information on how Google's third-party cookies operate and handle your data, see: Google Privacy Policy
6. Consequences of Disabling Cookies
Disabling cookies, especially strictly necessary ones, may affect the functioning of the Website and prevent access to certain features.
7. Changes to this Policy
Collection Valor may amend this Cookies Policy at any time to reflect changes in the cookies used or in legal requirements.
The latest version will always be available on the Website, indicating the date of update.
8. Contacts
For any questions about this Cookies Policy or about the use of cookies on the Website, please contact us at:
Email: contacto@collectionvalor.com
Telephone: (+351) 213 469 023 (Lisbon) | (+351) 214 663 437 (Estoril)
ALTERNATIVE DISPUTE RESOLUTION (ADR)
In compliance with Law No. 144/2015, of 8 September, as amended by Decree-Law No. 102/2017, in the event of a consumer dispute, the consumer may refer the matter to the following Alternative Dispute Resolution entity:
Lisbon Consumer Conflict Arbitration Centre
Address: Rua dos Douradores, nº 116, 2º, 1100-207 Lisbon, Portugal
Telephone: (+351) 218 807 030
Email: juridico@centroarbitragemlisboa.pt
Website: www.centroarbitragemlisboa.pt
European Online Dispute Resolution (ODR) Platform: https://ec.europa.eu/consumers/odr
Collection Valor is not bound, by law or contract, to any Alternative Dispute Resolution mechanism, unless such obligation arises from mandatory legal provisions or an express written agreement to that effect.
LEGAL NOTICE / DISCLAIMER
1. Nature of the Information
All content made available on the Collection Valor Website is for informational purposes only and does not, under any circumstances, constitute legal, financial, tax, real estate, or other professional advice.
2. No Warranty
Despite every effort to ensure that the information provided is accurate, up-to-date, and complete, Collection Valor does not guarantee the absence of errors, omissions, or inaccuracies and assumes no responsibility for any decisions made based on the Website’s content.
3. Third-Party Content
The Website may contain hyperlinks to other websites or content owned or operated by third parties. Collection Valor does not control, recommend, endorse, or approve the content of such websites and is not responsible for their availability, accuracy, or security.
ACCESSIBILITY POLICY
João Bordalo – Mediação Imobiliária, Lda., VAT No. 507 774 713, AMI 6275, operating under the trademark Collection Valor, is committed to ensuring digital accessibility for all users, regardless of their physical, sensory, or cognitive abilities.
Our Website is partially compliant with the Web Content Accessibility Guidelines (WCAG 2.1, Level AA).
We are committed to continuously improving accessibility and the browsing experience. If you encounter any accessibility barriers or have suggestions for improvement, we would appreciate your feedback via email at contacto@collectionvalor.com or by telephone at (+351) 213 469 023.